Refund Policy

1. Scope

This policy applies to paid WizyeScout subscriptions sold by WIZYELAB PTE. LTD. Payments are processed by Stripe.

2. First Subscription Payment

You may request a refund of your first Pro or Agent subscription payment within 7 calendar days of the payment date if you have not substantially used the paid service.

Substantial use includes using a material portion of the plan's AI-assisted or authorized submission allowance, or otherwise receiving significant value from paid features. We review usage records fairly when assessing a request.

3. Renewal Payments

Subscription renewals are generally non-refundable. We may approve a refund for a duplicate charge, confirmed billing error, service not delivered due to our technical failure, a legal requirement, or another exceptional circumstance we approve.

Cancel before your next renewal date to avoid the next charge. See our Cancellation Policy.

4. Non-Refundable Circumstances

Except where required by law, refunds are not provided solely because an opportunity did not respond, an application was unsuccessful, expected income was not earned, or the customer changed their mind after substantially using paid features. WizyeScout does not guarantee jobs, collaborations, responses, payments, or income.

5. How to Request a Refund

Email info@wizyelab.com with your account email, plan, payment date, amount, and reason for the request. Do not email full card or bank account details.

We normally acknowledge requests within 2 business days and communicate the outcome after reviewing the account and payment records.

6. Approved Refunds

Approved refunds are returned to the original payment method. Your bank or card issuer determines when the credit appears. Refunding a subscription may end paid access and remove the corresponding unused plan entitlements.

7. Contact

WIZYELAB PTE. LTD. · UEN 202605346M
24 Sin Ming Lane, #06-97, Midview City, Singapore 573970
Email: info@wizyelab.com